The employees at ULTRAX Aerospace Inc. are fully committed to meeting and/or exceeding customer expectations by providing on-time delivery of quality products and superior customer service. ULTRAX employees recognize the importance of quality, reliability and continuous process improvement to our Quality Management System.
At ULTRAX Aerospace Inc., our goals are to relentlessly pursue perfection. To enable achievement of these goals, we set yearly objectives which are quantifiable and measurable. Our objectives require us to stretch to achieve them in our pursuit of our ultimate goal. To that end, our objectives for calendar year 2011 are:
- Product Distribution – 93% On-Time Delivery based on lot delivery requirements
- Quality – Less than 3% Escapes based on individual serial numbers
- Superior Customer Service – 98% Customer Satisfaction based on individual customer contacts
- Product Distribution – 100% On-Time Delivery
- Quality – Zero out of box defects
- Superior Customer Service – 100% Customer